Terms of Use

Please read these terms carefully before accessing or using our site, services, or products. By using Journu, you agree to be bound by these terms.

Last updated: March 28, 2026 Governed by: State of Arkansas AMHR LLC d/b/a Journu Modern Medicine

01 — Overview

AMHR LLC, doing business as Journu Modern Medicine ("Journu," "we," "us"), owns and operates the websites located at journu.com, and any other websites we or our affiliates may make available to you now or in the future (collectively, the "Site"). Journu offers the Site, including all information and content therewith (collectively, the "Content"), products available for purchase (the "Products"), and various services (the "Services") to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated or referenced herein (the "Terms of Service") and compliance with all applicable laws and regulations.

Please read these Terms of Service carefully before accessing or using our Site. By registering for and/or accessing and using the Site or Services, you agree to be bound by these Terms of Service and all other terms and policies that appear on the Site or Services.

YOU MAY NOT ACCESS OR USE THE SERVICES OR ACCEPT THESE TERMS OF SERVICE IF YOU ARE NOT AT LEAST THE AGE OF MAJORITY IN YOUR JURISDICTION OF RESIDENCE. IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THESE TERMS OF SERVICE, DO NOT ACCESS AND/OR USE THE SERVICES. BY ACCESSING OR USING THE SERVICES, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND JOURNU'S PRIVACY POLICY (TOGETHER, THESE "TERMS"). IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICES. YOUR USE OF THE SERVICES, AND JOURNU'S PROVISION OF THE SERVICES TO YOU, CONSTITUTES AN AGREEMENT BY JOURNU AND BY YOU TO BE BOUND BY THESE TERMS.

Any new features, tools or services added to the current Site shall also be subject to these Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Site. Any such changes will be effective as of the date of posting. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes your acceptance of those changes.

Arbitration Notice: Except for certain kinds of disputes described in Section 13, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration.

BY ACCEPTING THESE TERMS, YOU AND JOURNU ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. See Section 13 for full details.

02 — Services

We offer certain Products, Services and Content to you through our Site. In particular, you may access telehealth and telemedicine services. Our Services are currently available only to individuals who are at least the age of majority in their jurisdiction of residence.

Healthcare Services

Other than certain services provided by our licensed nurse practitioner partners, Journu's other practitioners — including its functional nutritionists and diagnostic practitioners — do not engage in the practice of medicine. By using these Services, you understand and agree that you are not establishing a physician/patient relationship, or any other similar provider-patient relationship, with us by using the Service.

In some states, you may have access to healthcare professionals (each, a "Provider" and collectively, the "Providers") through one or more licensed medical practices managed by or otherwise contractually affiliated with Journu. You understand that telehealth and telemedicine services may not substitute in-person care in all cases.

Before receiving telehealth or telemedicine services, you will be required to review and provide informed consent in order to use such Services.

Through the Site, the Providers may offer you medical advice and/or prescribe medication. You understand and agree that the Providers are solely responsible for the medical care and treatment that they provide to you. Any advice or services you receive from such Provider may be subject to additional terms between you and such Provider. Journu is not responsible for the acts, omissions or for any content of the communications made by any Provider affiliated with the Site. In certain cases, a Provider may determine that your treatment requires an in-person visit with a healthcare provider or healthcare services not offered by the Providers. If this is the case, you will be notified and you will not be able to use the Services for further treatment for that particular medical issue.

If you wish to be connected with a Provider through the Site, you understand and agree that you are providing your personal health information to, and receiving advice and prescriptions from, such Provider — and not Journu. Please review our Privacy Policy for more information about our practices regarding your personal data. The Providers may be governed by federal or applicable state privacy rules that may not be applicable to Journu. The Providers may provide a separate notice to you that describes how they may use and disclose your personal health information. You understand that the Providers' notice applies solely to the Providers, and not Journu.

Even though you may be able to communicate with certain Providers through the Site, those communications may not be real-time. The Site does not provide any medical services.

IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR, GO TO THE EMERGENCY DEPARTMENT, OR CALL 911 IMMEDIATELY.

By accepting these Terms of Service, you acknowledge and agree that the Providers may send you electronic messages through the Site containing results, reports, instructions, and/or advice related to your diagnosis and/or treatment. You further understand that the Providers may contact you via email or text with such information. You are responsible for checking and responding to these messages. You may not hold Journu or any Provider liable for any injury, loss, or claims resulting from your failure to read or respond to these messages or comply with the advice or instructions contained in a message from a Provider.

JOURNU MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, SUITABILITY, RELIABILITY OR TIMELINESS OF THE DIAGNOSIS AND/OR TREATMENT PROVIDED BY THE PROVIDERS.

03 — Products

Products Generally

We may offer certain Products, including non-prescription products such as over-the-counter medications, vitamins, dietary supplements, and wellness products for purchase on the Site. The Products displayed on the Site can be ordered and delivered only within the U.S. All prices are in U.S. Dollars and are valid and effective only in the U.S. Any reference on the Site to any Products or other information by trade name, trademark, manufacturer, supplier or otherwise, does not constitute or imply our endorsement, sponsorship or recommendation of such Product. All Products are non-refundable.

You understand and agree that all Products (and any associated information) should be used strictly in accordance with their instructions, precautions and guidelines and in accordance with applicable laws in your jurisdiction. Unless expressly provided by the manufacturer, the statements made about the Products by their manufacturers have not been evaluated by any government agency and the results reported, if any, may not necessarily occur in all individuals.

You should always check the listing of ingredients for the Products to avoid allergic reactions. Use of the Content related to a Product is not meant to serve as a substitute for professional medical advice. Please consult with your Provider, your own physician or another healthcare practitioner regarding the use of any Product before using them. We do not give or intend to give any answers to medical-related questions and the Site does not replace any medical professional or medical resource.

The Products available on the Site are for your personal use only. You understand that the prices for our Products may change without notice.

04 — Journu and User-Generated Content

Our Site may contain Content, which includes but is not limited to information regarding our Products and Services and other information (whether in text, audio, graphics, and/or video) provided by Journu, third parties, or other users. You may access and use the Content on the Site only as permitted under these Terms of Service and the Privacy Policy. You agree that you will not use, copy or distribute any of the Content other than as expressly provided herein.

Journu Content

All Content presented by Journu is intended to be used for personal, educational or informational purposes only. Any reliance on the Content is at your own risk. We reserve the right to modify the Content at any time, but we have no obligation to update any of the Content.

05 — Your Obligations; Representations and Warranties

You are solely responsible for maintaining the security of your account and are responsible for all activities that occur under your username and any other actions taken in connection with your account. You agree to immediately notify us in writing of any unauthorized use of this Site or any other breaches of security.

You are solely responsible for providing and maintaining, at your own expense, appropriate technological capabilities to use the Site and access the Services or purchase Products. You shall submit only truthful, complete, and accurate information through the Site.

Prohibited Uses

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the Site or its Content:

For any unlawful purpose or to solicit others to perform or participate in any unlawful acts
To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
To submit false or misleading information
To upload or transmit viruses or any other type of malicious code
To collect or track the personal information of others
To spam, phish, pharm, pretext, spider, crawl, or scrape
For any obscene or immoral purpose
To interfere with or circumvent the security features of the Site or any related website

Your Content — Representations and Warranties

By submitting any Content via the Site, you represent and warrant that:

You are the sole author and owner of the intellectual property and other rights to Your Content, or have the necessary licenses, rights, consents and permissions to permit use of Your Content as contemplated by these Terms
Your Content does not infringe any copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy of any person or entity
To the extent applicable, you shall comply with the Federal Trade Commission's Guides on the Use of Endorsements and Testimonials in Advertising
Your Content is accurate and does not cause injury to any person or entity
You are at least 13 years old and, if you are a minor, you have obtained the consent of your parent or legal guardian
Your Content is not unlawful, harmful, defamatory, vulgar, obscene, hateful, or harassing to any individual, partnership or corporation
Your Content does not contain computer viruses, worms or other potentially damaging computer programs or files
Your Content does not contain unsolicited or unauthorized advertising, spam, chain letters, or pyramid schemes
Your Content does not violate these Terms of Service, our Privacy Policy, or any applicable law, rules or regulations

06 — Billing

You agree to provide current, complete and accurate purchase and account information for all purchases made through the Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You will be responsible for any applicable sales, use, duty, customs or other governmental taxes, levies or fees due with respect to your purchase of Products or Services.

Subscription Services

Some of our Products and/or Services are available on a monthly subscription basis. By enrolling in subscription services, your payment account will be automatically charged on a monthly basis as described for that Product or Service. You may cancel a subscription by contacting Journu at hello@journu.com with your cancellation request at least thirty (30) days before the next monthly processing date.

Our BHRT Concierge Care program is offered on a month-to-month basis with no minimum commitment period beyond your first enrolled month. Cancellations must be submitted in writing to hello@journu.com at least 30 days before your next billing date.

Healthcare Program Participation

Journu is not enrolled with or otherwise acting as a participating provider in any federal or state healthcare programs (i.e., Medicare, Medicaid) or in any other health plan or third-party payor program. By agreeing to use the Site, you acknowledge and agree that you have financial responsibility for all Services and Products provided to you.

HSA/FSA Payments

Journu accepts payment from HSA/FSA accounts using credit or debit cards commonly associated with these types of accounts. Journu makes no warranty, expressed or implied, that your payment will be accepted by your HSA/FSA administrator as a valid expense, depending on restrictions that may exist on your own account. Journu will provide you with the receipts needed for submission to your account administrator, and your Provider will provide a Letter of Medical Necessity if requested.

Order Limitations

We reserve the right to refuse any order you place with us or limit or cancel quantities in our sole discretion. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

07 — Third Parties; Third-Party Links

You acknowledge and understand that certain of Journu's shareholders, directors, officers, employees, contractors or agents may have a financial interest in one or more third parties providing the Services or Products, and may profit from your use and/or the sale of such Services and Products.

Certain Content, Products and Services available on the Site may include materials from third parties. Third-party links on the Site may direct you to a third-party website that is not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of the information available on third-party sites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

You understand and agree that we will not be liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third party. Please carefully review the third party's policies and practices before you engage in any transaction.

08 — Intellectual Property; Licenses

Journu Intellectual Property

Subject to these Terms of Service, you are hereby granted a non-transferable, non-exclusive, limited, revocable license to use the software and access the Content provided to you through the Site. As between you and Journu, all Content (except for Your Content) displayed on our Site is our exclusive property. Except as permitted herein, any use of the Content — including reproduction, modification, distribution, republishing, transmission, display or performance — is strictly prohibited.

Your Content and Feedback

You grant us a worldwide, perpetual, non-exclusive, irrevocable, royalty-free, sublicensable and transferable right and license to Your Content to use, reproduce, distribute, share, modify, adapt, publish, translate, publicly display, publicly perform, create derivative works from, and/or sell and/or distribute Your Content and/or incorporate Your Content into any form, medium or technology throughout the world without compensation to you. This license will survive the termination of these Terms of Service.

Any ideas, suggestions, improvements, comments, or other feedback ("Feedback") that you submit to us will be the exclusive property of Journu. To the extent you own any rights in the Feedback, you agree to assign and hereby do assign to us all right, title and interest in and to the Feedback.

09 — Termination

Journu may terminate your access to the Site or any of the Services at any time and for any reason, including without limitation your breach of any of these Terms of Service. Upon termination, your access to the Site and the terminated Services will immediately cease, but you will remain liable for all amounts due up to and including the date of termination. The disclaimers, limitations of liabilities, releases and waivers set forth in these Terms of Service shall survive any such termination.

You may also terminate these Terms of Service at any time by notifying us that you no longer wish to use the Site or our Services, or when you cease using the Site or the Services.

10 — Disclaimer of Warranties

ALL SERVICES, THE SITE AND CONTENT ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." JOURNU DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, OR NON-INFRINGEMENT. JOURNU DOES NOT WARRANT OR GUARANTEE THAT THE CONTENT, PRODUCTS, SERVICES OR THE SITE ARE OR WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT THIS SITE OR ANY OTHER SOFTWARE, TECHNOLOGY OR SERVERS USED IN THE DELIVERY OF THE SITE AND ITS CONTENT OR THE SERVICES ARE FREE OF ANY VIRUSES OR OTHER HARMFUL COMPONENTS. YOU AGREE THAT WHEN YOU VIEW, DOWNLOAD OR OTHERWISE OBTAIN CONTENT FROM OR THROUGH THE SITE, OR BY USING THE SERVICES OR A PRODUCT, YOU DO SO AT YOUR OWN RISK, AND THAT YOU WILL BE WHOLLY RESPONSIBLE FOR YOUR USE OF THE FOREGOING AND ANY LOSS OF DATA, DAMAGES TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE, OR ANY OTHER HARM THAT MAY RESULT FROM SUCH USE.

11 — Limitation of Liability

JOURNU, INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR REPRESENTATIVES (COLLECTIVELY, THE "JOURNU PARTIES") WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SITE, THE CONTENT, OR ANY OF THE SERVICES OR PRODUCTS. TO THE FULLEST EXTENT PERMITTED BY LAW, THE JOURNU PARTIES SHALL NOT HAVE ANY LIABILITY, ON ANY LEGAL BASIS WHATSOEVER, TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE, CONTENT, PRODUCTS AND SERVICES, EVEN IF THE JOURNU PARTIES WERE ADVISED OF OR WERE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. THE JOURNU PARTIES' LIABILITY SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID FOR PRODUCTS AND SERVICES IN THE SIX (6) MONTHS PRECEDING THE DATE OF THE EVENT THAT IS THE BASIS FOR THE CLAIM. YOU AGREE THAT YOU MUST BRING ANY CLAIMS ARISING IN CONNECTION WITH YOUR USE OF THE SITE OR CONTENT WITHIN ONE (1) YEAR OF THE DATE OF THE EVENT GIVING RISE TO SUCH ACTION.

Some jurisdictions do not allow certain limitations or exclusions of damages, so some of the foregoing disclaimers and limitations may not apply to you.

12 — Indemnification

You agree to indemnify, defend and hold harmless the Journu Parties, and the Pharmacies and Providers, from any and all third party suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses (including without limitation attorneys' fees and litigation expenses) relating to or arising from your use of the Site, your breach of these Terms of Service, or your violation of any law or the rights of a third party.

13 — Dispute Resolution and Arbitration

Generally

In the interest of resolving disputes between you and Journu in the most expedient and cost effective manner, and except as described below, you and Journu agree that every dispute arising in connection with these terms will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award.

This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these terms. You understand and agree that, by entering into these terms, you and Journu are each waiving the right to a trial by jury or to participate in a class action.

Exceptions

Despite the foregoing, nothing in these terms will be deemed to waive, preclude, or otherwise limit the right of either party to:

Bring an individual action in small claims court
Pursue an enforcement action through the applicable federal, state, or local agency if that action is available
Seek injunctive relief in a court of law in aid of arbitration
File suit in a court of law to address an intellectual property infringement claim

Arbitrator

Any arbitration between you and Journu will be settled under the Federal Arbitration Act and administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules — Expedited (collectively, "AAA Rules") as modified by these terms. The arbitration will be before a single arbitrator. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting Journu. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.

Notice of Arbitration; Process

A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail ("Notice of Arbitration"). Journu's address for Notice is: 100 Vallon Lane, Suite 111, Little Rock, AR 72223. The Notice of Arbitration must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought. The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement within 30 days after the Notice of Arbitration is received, you or Journu may commence an arbitration proceeding. All arbitration proceedings will be confidential unless otherwise agreed by the parties in writing.

No Class Actions

YOU AND JOURNU AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. FURTHER, UNLESS BOTH YOU AND JOURNU AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

14 — Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Arkansas.

15 — Privacy Policy

Journu respects your privacy. Please review our Privacy Policy for information regarding how we may collect, use and disclose your personal information. The Privacy Policy is hereby incorporated by reference into these Terms of Service.

16 — Electronic Communications

In connection with your access or use of the Services, including the Site, you hereby consent to receive electronic communications from us or our partner Providers, whether through email, through the Site, or other electronic means. You hereby agree that such electronic communications will satisfy any legal requirement that such communications be in writing and are deemed to be given on the date transmitted to you.

17 — General Terms

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service shall not create any partnership, joint venture, employment, or other agency relationship between you and Journu, the Providers, or any affiliated Pharmacies.

These Terms of Service and any policies or operating rules referenced or posted by us on the Site constitute the entire agreement and understanding between you and us and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

Journu may, in its sole discretion, transfer its contractual rights and obligations set forth in these Terms of Service to any affiliate of Journu or to another third party in the event that some or all of Journu's business is transferred to a third party by way of merger, sale of its assets or otherwise. You may not assign any of your rights hereunder, and any such attempt by you will be deemed null and void.

18 — Digital Millennium Copyright Act

If you are a copyright owner or an agent thereof and believe that any content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing us with the following information in writing (see 17 U.S.C §512(c)(3) for further detail):

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed
Identification of the copyrighted work claimed to have been infringed, or a representative list of such works
Identification of the material that is claimed to be infringing and information reasonably sufficient to permit Journu to locate the material
Information reasonably sufficient to permit Journu to contact you, such as an address, telephone number, and email address
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed

You may direct copyright infringement notifications to us at: hello@journu.com

19 — Contact Information

Questions about these Terms?

If you have questions about these Terms of Service, please reach out to us directly. We're here to help.

Phone: 501-247-2504
Email: hello@journu.com
Mail: 100 Vallon Lane, Suite 111, Little Rock, AR 72223

JOURNU

MODERN MEDICINE